Last Updated: April 22, 2021
Vivemed 30-Day Satisfaction Guarantee
If you are not 100% satisfied with your purchase, you have 30 calendar days from the day of purchase to request a full refund.
To qualify for a refund, all of the following conditions must be met:
- A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days from the date of purchase. To request an RMA, please contact our customer service department in
info@vivemed.com.
- Product(s) purchased from any retailer or website other than
www.vivemed.at must be returned to the original purchase location, in accordance with the return policy of the purchase location.
- The customer is responsible for returning the product to Vivemed to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of Vivemed.
- If the Product(s) is returned without an RMA, Vivemed cannot process your refund.
- The product(s) must be returned to Vivemed within three weeks after the completion of the RMA form to be considered a valid return.
- Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed. If you no longer have the card you originally used to place your order, your financial institution will issue your refund in check form.
- You will be issued an email when your return has been received and processed by Vivelab Ergo.
