Last Updated: April 22, 2021
Vivemed proudlystands behind its products because we want you to be completely happy with your purchase. For that reason, we provide the following satisfaction guarantee and limited warranty:
SATISFACTION GUARANTEE If you are not completely satisfied with your purchase, you may return the product for a full refund within 30 calendar days of setting up a hardware product or within 15 days of activating an online product . This satisfaction guarantee requires proof of purchase from an authorized seller. Purchases from 3rd party retailers will need to be returned to the original place of purchase.
Click here to learn more or email ViveLab Ergo at info@vivemed.com.
LIMITED WARRANTY We warrant that if you use our products as they are intended, our products will be free from defects in materials and workmanship for a period of 1 year from the date of set up for new products and 6 months for refurbished products. We do not warrant our products against general wear and tear or damage as a result of misuse, modifications or improper maintenance.
If you believe you have received a defective product, we will either repair or replace the defective product or its defective component part(s) in accordance with the terms of this limited warranty. We warranty the replacement for the remaining unexpired period of the original product’s warranty.
This limited warranty applies only to the original purchaser of the product and to products purchased directly from us or one of our authorized sellers, unless otherwise prohibited by law. Our products are legitimately sold only by us and our authorized sellers who are required to follow our policies, procedures, and quality control standards. We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized websites. This limited warranty does not warrant that the operation of the product will be uninterrupted or error-free.
Please note: This limited warranty is the only warranty available for our products.
